Zomato row: Food aggregator app is right to call out bigotry, but its own virtue-signalling raises problematic questions

There’s nothing like a good controversy to stir things up on a slow news day. On Wednesday, Zomato became a national talking point over its response to a customer who wanted the food aggregator app to change its delivery agent because he was a Muslim. Zomato refused to do so, following which the customer, one Jabalpur-based Amit Shukla, canceled the order and demanded a refund. Zomato refused to comply with Shukla’s demands — changing the “Muslim rider” or a refund — and requested the customer to pay cancellation charges because the…

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